Who is collecting the data?

At Transport Friends (Frenni Ltd) we only collect the minimum amount of data that we need to collect and deliver your pallets as necessary.

What data is being collected?

We only need the collection address, an email address or an optional telephone number, plus a corresponding delivery address, email address (if different) and a telephone number in order to collect and deliver your pallet successfully and contact you with any queries, concerns or issues that may arise.

What is the legal basis for processing the data?

We adhere to the European Union General Data Protection Regulation (GDPR) .

Will the data be shared with any third parties?

We transmit the name and address of the person paying for the pallet delivery to our third party agent at Paypal.  Please note that payment processing is handled by Paypal, we do not ask for or retain any payment information on this site.  All transactions are handled at Paypal.  We are not responsible for any breach or data loss that might be experienced by Paypal in regards to any services provided by Transport Friends (Frenni Ltd) through this site.

How will the information be used?

We only need the collection and delivery address for any pallet that you might wish to send using our online system (this site).   Information will be retained for statistical analysis.

How long will the data be stored for?

We store the data for life.

What rights does the data subject have?

You have the right to privacy, the right to be forgotten and the right to have your data removed at any time you wish.  Simply contact us and we’ll do the rest!

How can the data subject raise a complaint?

You can contact us with any concerns you may have by using our contact form or if you prefer in writing at the address details below.

Head Office – Crymych Branch

Tel: 01239 831557

Station Road
Contact Us Pembrokeshire
SA41 3RL

Fax: 01239 831 752